Do I have to book to come to the farm?
No – we only require booking for schools, large groups and at Christmas time. At all other times please pay your entry at the kiosk. We can take cash or card payments.
Are you open all the time?
We are open at weekends and school holidays only. In term time we are open to schools groups too.
I have bought a season pass and need to redeem it. What do I do?
Please come to the farm with your payment receipt and photos so that we can make up your pass. The pass is credit card sized so your photos need to be pre-cut to fit this pass. They do not have to be expensive passport photos but they do need to be clear and fit onto the pass. 4 person pass = 2 persons photos (1 each) 2 person pass = 1 persons photo (1 photo). Photos can be of the children if you wish. If you have bought the pass from the Down at the Farm website please bring an extra set of photos for us to file in case you lose your pass over the season. This is the only way we can replace it. Who can attend? The pass holder on the card always needs to be in attendance on the farm. The other people can be guests. Please note: a 4 person pass admits 4 people only , all over the age of two years. A two person pass admits 2 people only, all over the age of two years. We are unable to upgrade passes to a 4 person once the deal has finished. 4 person passes can not be split into two passes.
If you have bought your pass through a third party seller please be aware that there are charges for replacing lost passes. If you arrive at the farm without your photos for your new pass you will be charged entry.
Please note: regardless of where you have bought your pass we do not hold a photo database of pass holders therefore we cant admit entry without your pass being shown on the day.
What shall we wear?
We are an outdoor attraction with some undercover barns. Please dress for the weather and temperature before you leave the house. Suitable outdoor clothing and footwear is essential. Our paths are gravel, and the farmyard surface is tarmac and some play areas are on grass.
What’s included in the entry price?
Unless you see a £ icon, all activities are included in the price. Free activities are – all animal activities, magic shows, birds of prey shows, access to all play equipment and bouncy slides. Shows are subject to the weather and time of year.
What activities are not included in the entry price?
Where you see a £ icon, there is an extra charge. You can pay as you go around the farm. That includes quad bikes, barrel ride, any face painting, pony rides, barrel/tractor rides or coin operated racing cars. (Face painting, magic shows and pony rides do not happen every day). Animal feed for the goats, sheep, alpacas and pigs is £1.50 bag.
Are the activities on all the time at weekends?
Apart from the play equipment, all other activities on the farm are available at specific times of the day. Our “what’s on today” will explain this further. If you need to know before you come, please check our website before you come.
Can we feed the animals?
Yes you can – although we don’t advise hand feeding our animals. Please place the animal feed in the rbuckets provided around the farm. Please make sure that children are supervised when feeding animals.
We have two hand wash stations around the farm plus hand gel pumps which visitors can use to sanitise hands. We advise that hand gels are only used as a measure in between hand washing. Soap and water must be used before eating food. Please ensure that very young children avoid contact with animals if you are unsure that they can keep their hands out of mouths.
Why is washing hands so important?
We ask all our visitors to wash their hands with soap and water after touching animals. Our farm is disinfected weekly but for the safety of you and your family we ask that you make sure that your hands are washed with soap and water when you are eating and of course when you leave the farm. Hand gels must only be used as a stop gap between washing and we wouldn’t advise the use of your own gels as you walk round the farm.
Do you have First aid?
First aid facilities are available in our cafe. We have 10 first aid trained staff on the farm.
As a pregnant lady should I be concerned about coming to the farm ?
We advise that pregnant ladies should not have contact with sheep and lambs at the farm in Springtime. In general, it is important to maintain good hand hygiene whilst on a farm and you may wish to stay away from particular animal activities which may pose a risk from kicking or biting. If you have further queries please ask our animal staff.
Do you have a coffee shop?
Yes we do – we serve soup, jacket potatoes, pasties, bacon or sausage sandwiches, snacks, drinks, cakes, coffee and ice cream.
What facilities do we have?
We are a seasonal attraction which changes with the seasons and weather. Animal activities take place inside our barns and we have a heated marquee cafe in colder months. We have outdoor picnic areas around the farm too. We have toilets with baby changing facilities and our tractor ride is accessible to wheelchair users. If you would like to check whether our paths are suitable for a family member with a disability please contact us directly for a pre-visit.
Why have we got a zoo license?
We need a zoo license because some of our animals are non native to the UK such as reindeer and raccoons. It means that we are regularly inspected by the relevant bodies for animal welfare and feeding routines.
Do you do work experience?
Yes we do however we are only permitted to take students who are 16 years and over. All of our work experience students are working towards an animal related qualifications at college.
I can’t look after my rabbit any more – can you take him?
Although we would love to, we are unable to take in unwanted animals at the farm. We would advise contacting your local animal sanctuary.